On this page, we try to cover some Frequently Asked Questions from delegates. If the question you need an answer to does not appear here, please contact us and we will be happy to provide further information.

Can I keep my certificate?

We will provide you with a certificate for each course you attend, however if you have been booked onto the course and paid for by your employer, they may wish to keep the certificate. Please note that although some employers require a payment for giving you training certificates, this is not a charge from the trainer provider.

If you have booked onto and paid for the course yourself, you will received the certificate upon completion. If your employer is happy for you to receive the certificate from us they will specify this at time of booking.

What should I bring with me?

Our trainers and examiners are always readily equip with everything we need to make your experience with us as smooth and comfortable as possible. Please not it is always helpful if you bring along a pen and pad to make any notes. Also, depending on the length of your training you may want to bring food and drink for during the course of the day.

Will my training be recognised by the industry?

All of our training is designed to be in keeping with the relevant training bodies to the industry such as IOSH and RTITB. On completion upon any of our courses you will receive a certificate which we can verify for you is any potential employers wish us to.

What shall I wear?

For courses on your premises please adhere to your company’s standard PPE policies and procedures. Also, please ensure you adhere to your company’s standard dress code as the training will take place on your premises. Please note, if your company policy is for a smart dress code, you need to be mindful that manual handling and first aid courses especially require a lot of bending and lifting, so it may be worth bringing in some loose or comfortable attire to complete the course in.

Jewellery such as large earrings or rings will most likely cause inconvenience in certain training scenarios so these may be best left at home.

Some things are different on my training to what we actually practise at work. Why is this?

Our training is set at the standard of recognised generic industry instruction, however there are many instances where you company may need to tailor policies and procedures to make them work for themselves specifically. For example, our first aid course teaches what to do generally if you suspect someone is having a seizure, but you may go into a social care workplace setting where each customer has an individual epilepsy plan.

Our courses are designed to give you the basic skills you need to work safely and efficiently, but it is up to you and your direct line manager to learn how to apply these skills in keeping with the way your company wish you to work

The training course I want isn’t listed. Can you still provide it?

The training courses listed are the ones we are actively providing to companies at the moment, and the ones we feel our training team are best qualified to give demonstrations on. However, is there is a course that is similar to one we offer, or if the time scale does not fit to your needs, please contact us and we will be happy to discuss how we can help you.

What shall I do if I cannot attend my training?

If you can no longer attend your training, please let us know as soon as you can so that we are able to free up a space for someone else. If you are unable to attend at short notice please contact us or get your employer to contact us so that we know not to expect you.

What should I do if I am running late?

If you are running late please let us know so that we still know to expect you, and can continue the course. When you arrive we will do our utmost to update you on what you have missed with minimal disruption to the rest of the delegates. We appreciate that many factors contribute to being late, and no one can help traffic, but it is really helpful if you can keep in contact so that we know you are still attending.